FAQ’s

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Frequently Asked Questions

[/fusion_text][fusion_separator style_type=”none” top_margin=”” bottom_margin=”” sep_color=”” icon=”” width=”” class=”” id=””/][/fusion_builder_column][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][fusion_accordion class=”” id=””][fusion_toggle title=”What are the steps for getting started?” open=”yes”]Six Simple Steps

  • Step 1: Assess your company’s needs and plans for the future
  • Step 2: Complete a free Network Assessment
  • Step 3: Recommend a solution to meet your needs
  • Step 4: Suggest a disaster relief plan. Insure that your system is compliant with any government or HIPPA regulations
  • Step 5: Execute the services you request
  • Step 6: Maintain and monitor your network, providing real-time support and service

[/fusion_toggle][fusion_toggle title=”How does monitoring work?” open=”no”]Network monitoring is available from wherever we may be. We often detect viruses before you do, and most can be removed remotely without the need of dispatching a technician, thus minimizing your downtime. Monitoring is something you can’t afford to be without.[/fusion_toggle][fusion_toggle title=”What sets Metro apart from the competition?” open=”no”]Two things set us apart from other IT providers:

  • Our service contract may be cancelled with 30 days notice. Most IT providers require a 1-year contract.
  • Our IT with a human touch slogan is verified by customer’s testimonials included on this site.

[/fusion_toggle][fusion_toggle title=”How much does it cost?” open=”no”]As every business is different, there are no set fees. Cost is based on the size of the business, the priority of needs, etc…

We have no hidden fees or slick sales tactics – only honest, up-front assessments, and suggestions for your business. You will be given a clear and easy-to-understand proposal. For the cost-conscious customer, we will provide alternatives to meet your budget. If you are interested in a no-obligation free assessment, contact us today.[/fusion_toggle][fusion_toggle title=”What is your response time for support?” open=”no”]For clients with service agreements, we have an extremely efficient response time. Once a ticket is created, it will be addressed within ten minutes, or you will hear a response within twenty minutes.[/fusion_toggle][fusion_toggle title=”What are the benefits of a service agreement from Metro?” open=”no”]A service agreement allows a client unlimited IT support at a contracted price and priority response time.

Metro’s service agreement fulfills special requests such as setting up a corporate email account on a Smart Phone together with any assistance from user to computer.[/fusion_toggle][fusion_toggle title=”What does Metro Networks offer that other IT companies don’t?” open=”no”]We not only cover everything from user to the computer, but we also can do special requests such as setting up a corporate email account on an android or iPhone for no added cost under a service agreement.

Another very advantageous offer we have is our network assessment. This is an in depth identification of your current network and what areas can improve and which are working efficiently. This is a free, no obligation look into where we as a partner see the company now and in the next 3-5 years.[/fusion_toggle][/fusion_accordion][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

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